The Home Depot continues hiring for its new Kennesaw-based contact center with more openings posted recently on the company's website.
In November, Gov. Nathan Deal announced The Home Depot would open the $24 million national customer service call center in Kennesaw, . The center is expected to be fully operational later this year.
The following Kennesaw positions are currently listed on The Home Depot's website:
Administrative Assistant (posted June 14). The selected candidate will perform full administrative and general office duties in support of a Director and/or department. Responsibilities include scheduling and coordinating appointments, screening phone calls, preparing routine letters and other clerical duties. Check here for more information, or to apply.
Inside Sales Specialist (posted June 6). The selected candidate will be responsible for developing new Pro accounts and building the Pro appliance business for an assigned geographic area. The Inside Sales Specialist will drive new business through outbound calls and follow-through on inbound calls to existing and potential customers. Check here for more information, or to apply.
Human Resources Specialist, Call Center (posted June 6). This position will interpret company HR policies and procedures, laws and regulations. The candidate will also perform duties in any of the following areas: EEO/AAP, Staffing, Compensation/Benefits, Training, Organizational Development and Employee Relations. Check here for more information, or to apply.
Real Time Administrator (posted June 6). The selected candidate will provide technical training support, including triaging technical issues and differentiating between technical problems and training. This position is also responsible for tracking data and identifying trends. Check here for more information, or to apply.
Contact Center Supervisor Online- Fraud Team (posted May 27). The selected candidate will be responsible for directly supervising the daily operational activities of a team of 15-20 contact center associates. At least three years of supervisory experience in a customer service or contact center environment is preferred. Check here for more information, or to apply.
Senior Business Analyst (posted May 22). The selected candidate will lead comprehensive process mapping, information analyses and reporting processes and database and application development. The candidate will also lead complex initiatives that increase efficiencies, improve customer engagement and drive revenue. Check here for more information, or to apply.
Business Analyst (posted May 23). This position entails analyzing operational policies, procedures, and systems across multiple departments and locations. This person will review current performances and procedures and use quantitative methods to recommend changes that have significant financial impact. Check here for more information, or to apply.
Workforce Analyst (posted May 22). This position involves optimization of agent level staffing. The selected candidate will analyze the key factors driving staffing needs and labor costs and make recommendations to maximize performance in a cost effective manner. Check here for more information, or to apply.
Business Application Developer (posted May 22). This position entails researching, documenting, analyzing and identifying areas of opportunity in current business practices and processes. The selected candidate should have expert knowledge in one or more programming languages or databases, specifically web technology. Check here for more information, or to apply.
Reporting Analyst (posted May 22). The selected candidate will help develop, prepare and disseminate information, including contact and incremental sales statistical reporting and analysis of customer service programs and projects. The person will also be responsible for data mining and presenting information in a format that can be utilized by management. Check here for more information, or to apply.
CSR Phone Representative- Online Contact Center (posted May 14). The selected candidates will answer inbound calls from customers, assess customer needs and proactively provide solutions. Minimum qualifications include a high school diploma and/or GED. One year of customer service or retail sales experience is preferred. Check here for more information, or to apply.
Workforce Management Supervisor (posted May 1). Responsibilities include the operational oversight of a workforce management team consisting of workforce analysts and administrators. The workforce management team is primarily responsible for forecasting workloads, forecasting resources required to process workloads, scheduling resources, managing real-time adjustments to resources, and reporting and analysis. Check here for more information, or to apply.
Quality Assurance Specialist (posted April 19). The selected candidate will monitor a sampling of inbound and outbound customer interactions in order to ensure quality customer service. This position also inspects and measures for process adherence metrics and accuracy. Check here for more information, or to apply.
Manager Quality Assurance (posted Feb. 24). The selected candidate will deliver quality assurance programs that drive business results and create a competitive advantage for the online contact centers. The candidate will also partner with operational managers and work through a team of QA Analysts to deliver results. This is a full time position. Click here for more information, or to apply.
Contact Center Supervisor Online (posted Feb. 10). The selected candidate for this full time position will ensure superior service delivery to online customers by supervising the daily operational activities of a team of 15 to 20 contact center associates. The candidate will lead and coach the team and contribute to the overall success and profitability of the contact center by ensuring that the team meets and/or exceeds department goals. Click here for more information, or to apply.
We'll check in with The Home Depot to keep you updated as the hiring process progresses. Check here for more local job openings.
